Frequently Asked Questions

Everything independent Vietnamese restaurant owners ask before going live on pho.shop.

How much does pho.shop cost?

A flat $30/month — zero per-order commission, no revenue share, no surprises. You keep 100% of every ticket minus standard card processing fees through your own merchant account.

Is the platform available in Vietnamese?

Yes. Both the customer storefront and the owner console support English and Vietnamese. Your customers can read the menu in whichever language they prefer, and your staff can operate the console in Vietnamese.

Do I need my own merchant account?

Yes — and it's a feature, not a hassle. You open your own CardPointe merchant account, which means card deposits settle directly to your bank. You are not a sub-merchant on a platform wallet that could delay or freeze your money.

Does pho.shop handle delivery?

pho.shop supports pickup and third-party dispatch. You can run in-house drivers, dispatch to third-party networks, or offer pickup only. Delivery is optional — unlike the marketplaces that force you into their delivery model.

How long does setup take?

Most independent Vietnamese restaurants are live within a few business days. The longest step is merchant account approval; loading your menu (including Vietnamese translations) takes a few hours.

What about DoorDash, UberEats, and Grubhub?

You can keep using them if you want. Many restaurants do — for discovery. But with pho.shop you also have a direct ordering channel where you keep the full ticket. Over time, most owners shift their regulars to the direct channel.

Do I have to buy new hardware?

No. pho.shop runs in any modern browser on any tablet, phone, or laptop. Optional CardPointe terminals are available if you want integrated card-present processing, but nothing is required.

What happens to my data if I leave?

You can export your menu, customer list, and order history at any time. Your merchant account is yours — it doesn't move with the platform.

Who is behind pho.shop?

pho.shop is operated by Endpoint Systems LLC, an independent software company building commission-free ordering platforms across multiple restaurant verticals.

Still have questions?

We're happy to walk through how pho.shop fits your noodle house.

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